Refund policy
Returns & Replacement Policy
Last updated: 10 June, 2026
Thank you for shopping at the official Butrint Imeri Store.
We aim to deliver high-quality merchandise and carefully handle every order. Please read this policy before making a purchase.
Damaged or Incorrect Items Only
We only offer replacements for items that arrive damaged, defective, or incorrect.
You must contact us within 3 days of receiving your order to be eligible for a replacement.
Requests made after this period will not be accepted.
Required Information
To review your request, please provide:
- Order number
- Full name used for the order
- Description of the issue
- Clear photos showing the damage or incorrect item
Requests without sufficient evidence may not be processed.
No Refunds
All sales are final. We do not offer refunds under any circumstances.
Instead, eligible claims will be resolved through product replacement only.
Non-Eligible Cases
We do not offer replacements for:
- Change of mind
- Incorrect size selection
- Personal preference
- Late claims (after 3 days)
- Items that have been worn, washed, or altered after delivery
Replacement Process
If your claim is approved, we will send a replacement item of the same product.
If the item is out of stock, we may offer an alternative solution at our discretion.
Return Instructions
If a return is required, we will provide instructions. Items sent without prior approval will not be accepted.
Contact
For support or replacement requests, contact:
Please include your order number in all communication.